Frequently
Asked Questions

Start by submitting a dealer inquiry through our Become a Dealer page, or call your regional Window Force contact directly. A representative will follow up to discuss your business type, typical project volume, and service area, then walk you through product options, pricing structure, and next steps. There is no franchise fee to get started, and account setup is straightforward.

Our trade network includes window and door dealers, general contractors, renovation companies, new home builders, multi-unit residential developers, and specialty retailers. If you purchase windows on a recurring basis for residential or light commercial projects, a trade account gives you access to volume pricing, dedicated support, and direct manufacturer communication.

We do accept direct homeowner orders, primarily through our website. When a homeowner contacts us, we connect them with local installation partners rather than handling installation ourselves - so we are not competing with your crews for installation work. Our core volume comes through the trade channel. If questions about how direct sales interact with your territory come up during account setup, we are happy to talk it through.

There is no set minimum. Contact our team to discuss the order structure and pricing that fits your typical project volume.

Territory arrangements are discussed on a case-by-case basis during account setup. If exclusivity in your area is important to your business model, raise it during your dealer application and we will work through what is possible.

Trade partners receive pricing that reflects their order volume and account relationship. Volume discounts apply as orders scale, and pricing is confirmed directly with your account representative. Contact our team to understand how pricing works for your typical order profile.

Production timelines depend on order volume, configuration complexity, and current manufacturing schedules. Every order is confirmed at placement with a timeline specific to your job. For new construction projects where sequencing matters, share your rough-in date when you request pricing and we will work backward from there.

In some cases, yes — including within a single business day. This depends on the window types, sizes, and configurations needed, as well as current production scheduling. It is not a blanket commitment across all orders, but it is something the factory can deliver when a project genuinely demands it. If you have a time-critical situation, call your regional contact directly, describe what you need, and we will tell you immediately what is achievable.

Contact your regional account representative by phone or email. Trade orders are placed through our sales team, who confirm measurements, window types, options, and pricing before releasing to production.

Yes. Every window we produce is custom-manufactured to order at our Concord, Ontario facility, so non-standard sizing is routine. For oversized units, unusual proportions, or architectural shapes such as trapezoids, octagons, circles, or angled tops, submit specifications with a quote request and we will confirm feasibility and pricing.

We operate on a made-to-order model, but there are typically units available from recent production runs that can be released faster than a fresh order. Contact your account representative if turnaround is time-sensitive and we will check what is on hand for your sizes and profiles.

Document the issue photographically on delivery before moving or accepting the unit, then contact our team immediately. Submit a warranty claim form and the claim will be reviewed and addressed within two business days. Manufacturing defects are covered under the product warranty.

We ship across Canada, with active trade accounts in Ontario, British Columbia, Alberta, Saskatchewan, Manitoba, Quebec, New Brunswick, and Nova Scotia. We can ship to destinations beyond our standard service footprint, including remote and northern regions, when the order warrants it.

Yes. We have shipped to remote destinations in northern Ontario and can arrange freight to northern and remote territories, including locations well outside the major urban centres. Freight costs and lead times vary by delivery location and carrier routing. Contact us with your destination for a freight estimate.

Delivery logistics are worked out at the time of order. Whether you need product delivered to a yard, a staging location, or directly to a job site, we will find the arrangement that fits the order size and your location.

Window Force windows are CSA certified and manufactured to meet or exceed ENERGY STAR requirements across Canadian climate zones. The Ultraslim Series carries NAFS-11 ratings, the North American Fenestration Standard used for structural and performance specification on building permit applications. ENERGY STAR compliance documentation is available on request.

The Ultraslim Series is designed for new construction and additions where wall framing is exposed. Its 4-9/16 inch frame depth and optional nailing fin allow direct attachment to studs before exterior cladding is applied. The Classic Series handles retrofit and replacement work - its 3-1/4 inch frame depth fits existing rough openings without touching interior or exterior trim. Both series support the full window type lineup.

Both product lines support an extensive range of options including colour finishes in standard and extended palettes, grille profiles, exterior casings, brickmoulds, jamb sizes, hardware finishes, and more than 15 glass configurations spanning energy performance, safety, security, and privacy.

A full product brochure covering both the Ultraslim and Classic Series is available for download - contact our team to receive it. Printed technical documentation and installation guidance are also available at our Concord facility showroom.

We offer more than 15 glass configurations including double-pane and triple-pane IGUs, multiple Low-E coating types, argon gas fill, laminated security glass, tempered safety glass, and decorative privacy glass. Glazing is specified per individual unit, so different openings on the same project can have different configurations.

Yes. Architects and specifiers can request product data, performance ratings, and specification-ready documentation from our technical team. For projects requiring specific NAFS-11 performance classes or custom configurations, contact us early in the design phase so we can confirm what is achievable.

Yes. Window Force supplies multi-unit residential developers and light commercial projects in addition to single-family residential. Volume pricing applies at scale, and our production capacity at the Concord facility of over 50,000 windows annually supports large project runs alongside standard dealer orders.

Every Window Force window carries a tiered transferable warranty: 100% manufacturer coverage for the first 25 years, an 80/20 manufacturer-to-customer split from years 25 to 30, and a 25/75 split beyond 30 years. The warranty transfers to subsequent homeowners when a property is sold. Insulated glass units carry a separate 10-year non-prorated sub-warranty covering seal failure.

Claims are initiated by submitting a warranty claim form - contact our team to receive it. Include your original order reference and a description of the issue. Claims are reviewed and addressed within two business days. We work directly with trade partners to arrange the appropriate resolution, whether that is a replacement unit, component shipment, or another remedy.

Yes, technical support is available through your account representative. For application-specific questions about anchoring, flashing, or particular window types, contact our team with the project conditions and we will work through it with you.

Yes. Trade partners are welcome to arrange a visit to our production facility and showroom at 8810 Jane Street, Concord (Vaughan), Ontario. Visits are by appointment — call 905.761.2030 or get in touch with our team to schedule.

We have dedicated regional contacts across Canada. Reach us at the number for your province:

For provinces and territories not listed, contact our Ontario office and we will connect you with the right team.